Refund / Return Policy

Contact us if you have any issues with your product(s), your happiness is important to us! Please keep in mind that shipping can be a third-party service. Any claims of loss or damage in transit should be made to the delivery service. 

If an item is unsatisfactory i.e. (if the product is expired or the wrong item is sent), a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.


An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.



Any complaints about items or sellers may be sent to our support team: (subject line: SUPPORT). There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.



The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.


Payment for Products & Services

All Credit Cards will be processed in Canadian Dollars at the time of payment.  Original Focus is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies. These terms and conditions are subject to change. 

To view the rest of our terms and conditions click HERE.


Small Batch/Hand-Made products are made FRESH which means that the delivery date may take a little bit longer at times. 

This just means that the artisan is creating a fresh batch made just for you

OF is working hard to bring trusted products to the store. Thank you for your patience as we *research and *test new products to make sure they meet the OF standards before bringing them through our virtual doors. In the mean time, please check out the products that are currently for sale by browsing our store!